Poolyn is a software platform that enables Users to discover, coordinate, and arrange shared commutes with verified colleagues. Poolyn does not:

All decisions to offer, accept, or decline a trip are made independently and voluntarily by Users. Poolyn's role ends at the point of coordination. Users acknowledge that Poolyn exercises no control over the physical trip, the vehicle, or User behaviour during transit.

Poolyn is not a regulated transport service under Australian state transport legislation, the Transportation Network Companies Act (applicable US states), or any equivalent European transport directive. Poolyn does not hold or manage user funds and is not a payment service provider under PSD2 (EU) or equivalent Australian legislation.

You must be at least 18 years of age to use the Platform. By registering, you represent and warrant that you meet this requirement. Poolyn reserves the right to immediately suspend or terminate any account reasonably believed to belong to a person under 18.

Access to the Platform requires registration with a valid Corporate Email address. You represent that: (a) you are an employee, contractor, or authorised member of the Organisation associated with your Corporate Email domain; (b) your use of the Platform complies with your Organisation's policies; and (c) you will promptly notify Poolyn if your employment or association with that Organisation ends.

You agree to provide accurate, complete, and current information at registration and to promptly update that information if it changes. Providing false information, including impersonating another person or misrepresenting your employer, constitutes a material breach of these Terms.

You are responsible for maintaining the confidentiality of your account credentials. Notify Poolyn immediately at [email protected] if you become aware of any unauthorised access. Poolyn is not liable for any loss resulting from unauthorised use of your account where such loss arises from your failure to safeguard your credentials.

You hold a valid, current, and unrestricted motor vehicle driver's licence; your licence authorises you to drive the class of vehicle used; you comply with all applicable road rules and traffic laws; and you are not operating under any disqualification that would prevent you from lawfully driving.

Your vehicle is registered, roadworthy, and maintained in a safe condition; you carry out reasonable pre-trip checks; and you do not operate an unsafe vehicle.

This is one of the most important obligations in these Terms. You must:

You are not under the influence of alcohol, cannabis, prescription medication that impairs driving, or any illicit substance while operating a vehicle; you are sufficiently rested and alert to drive safely; and you will immediately cancel a trip if you become unfit to drive.

Drivers may only collect Cost-Share Payments that represent a fair and proportionate share of actual, documented running costs (fuel, tolls, parking, and wear) for the specific trip. Drivers must not:

Poolyn uses Stripe Connect to facilitate Cost-Share Payments between Drivers and Riders. Stripe, Inc. is an independent third-party payment processor. By using the payment features of the Platform, you also agree to Stripe's Terms of Service and Connected Account Agreement, available at stripe.com/legal.

Poolyn acts solely as a technology intermediary that initiates payment instructions on behalf of Users. Poolyn does not hold User funds in its own accounts, does not set or profit from Cost-Share Payment amounts beyond any disclosed platform service fee, and is not a payment service provider, authorised deposit-taking institution, electronic money institution, or money transmitter in any jurisdiction.

When a Rider confirms a trip, Poolyn (via Stripe) may place a pre-authorisation hold on the Rider's payment method. The hold will be captured upon trip completion or released if the trip is cancelled in accordance with these Terms.

Driver cancellation before the trip: full refund to Rider. Rider cancellation with adequate notice: full refund. Rider no-show or late cancellation: subject to the cancellation policy displayed at booking. Disputed completed trips must be raised via [email protected] within 48 hours; Poolyn's decision is final for amounts under AUD $200 / USD $150 / EUR 130.

Poolyn may charge a platform service fee as disclosed at the time of booking. All fees are inclusive of applicable taxes (including GST in Australia and VAT in the EU/UK) where required by law. Fees are non-refundable except where required by Applicable Law or these Terms.

Users are solely responsible for determining and meeting their tax obligations arising from Cost-Share Payments received. Poolyn does not provide tax advice and does not withhold tax on behalf of Users. Seek independent tax advice relevant to your jurisdiction.

To the maximum extent permitted by Applicable Law, the Platform is provided "as is" and "as available". Poolyn makes no representations or warranties, express or implied, regarding the safety or conduct of any Driver or Rider, the accuracy of any Match, or the availability, reliability, or fitness for purpose of the Platform.

Nothing in these Terms excludes, restricts, or modifies any right or remedy implied or imposed by the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) or equivalent legislation that cannot lawfully be excluded. Where statutory guarantees cannot be excluded, Poolyn's liability is limited to re-supplying the relevant service or paying the cost of having it re-supplied.

For Users in the EEA or United Kingdom, nothing in these Terms limits rights available under Directive 2011/83/EU (Consumer Rights Directive), Directive 93/13/EEC (Unfair Contract Terms), or applicable national consumer protection legislation.

For Users in the United States, these Terms do not exclude rights under applicable state consumer protection statutes, including the California Consumers Legal Remedies Act (CLRA), California Unfair Competition Law (UCL), or equivalent statutes.

Subject to clauses 8.2-8.4, to the maximum extent permitted by Applicable Law, Poolyn's total aggregate liability to any User for all claims is limited to the greater of: the total platform service fees paid by that User to Poolyn in the 3 months preceding the event; or AUD $100 / USD $75 / EUR 65. Poolyn is not liable for any indirect, special, incidental, punitive, or consequential loss or damage, including loss of profits, loss of data, personal injury, or property damage.

Disputes arising between Users (including accidents, property damage, personal injury, or financial loss) are matters solely between those Users. Poolyn is not a party to such disputes and accepts no liability for their resolution.

You agree to defend, indemnify, and hold harmless Poolyn, its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from: your use of the Platform; any trip you participate in as a Driver or Rider; your breach of these Terms or any Applicable Law; your vehicle, its condition, registration, insurance, or operation; or any false or misleading information you provide to Poolyn.

Poolyn's collection, use, storage, and disclosure of personal information is governed by its Privacy Policy, available at poolyn.com/privacy, which is incorporated into these Terms by reference.

Poolyn complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Users have the right to access, correct, and complain about the handling of their personal information by contacting [email protected].

For Users in the EEA or UK, Poolyn processes personal data as a data controller under the GDPR. Legal bases for processing include: contract performance (Art. 6(1)(b)), legitimate interests (Art. 6(1)(f)) for fraud prevention and platform safety, and consent (Art. 6(1)(a)) for marketing. EEA/UK Users have the right to access, rectify, erase, restrict, and port their personal data, and to lodge a complaint with their national supervisory authority. Contact: [email protected].

For Users in California and other applicable US states, you have the right to know what personal information Poolyn collects; the right to delete personal information (subject to exceptions); the right to opt out of the sale of personal information (Poolyn does not sell personal information); and the right to non-discrimination for exercising your privacy rights. To exercise CCPA rights: [email protected].

The Platform uses approximate location data to generate Matches. Exact home and work addresses are controlled by Users through in-app privacy settings. Poolyn does not share precise location data with other Users without your consent and does not sell location data to third parties.

When you register with a Corporate Email, your registration domain may be visible to your Organisation's administrator on Poolyn. Personal information shared with your Organisation is limited to what is necessary for administration, as described in the Privacy Policy and any applicable Organisation agreement with Poolyn.

Organisations that register on the Platform do so as independent entities. Use of the Platform by an Organisation's employees or members does not create an employment, agency, joint venture, or partnership relationship between Poolyn and the Organisation. Organisations are solely responsible for their internal commuting policies and legal compliance.

Organisation administrators agree to: use administrator access only for legitimate commute coordination purposes; not access, disclose, or misuse User personal data beyond what is necessary for administration; comply with applicable data protection law; and promptly notify Poolyn of any suspected misuse of the Platform by their members.

Organisations may request that Poolyn restrict Platform access to their registered domain. Poolyn will implement domain restrictions in good faith but does not guarantee that access controls are impenetrable and accepts no liability for unauthorised domain access resulting from factors outside Poolyn's reasonable control.

Poolyn may suspend or terminate your account immediately and without notice if: you breach any provision of these Terms; Poolyn reasonably believes your account poses a safety risk to other Users; you provide false or fraudulent information; required by Applicable Law or a regulatory authority; or the Platform ceases to operate in your jurisdiction. Poolyn may also terminate accounts with 30 days' notice for any other reason, including discontinuation of the Platform or service in your area.

You may close your account at any time through the account settings. Closing your account does not affect any outstanding obligations, including pending Cost-Share Payments or claims arising before the closure date.

On termination, your licence to use the Platform immediately ceases. Poolyn will handle your personal data in accordance with the Privacy Policy and Applicable Law. Clauses relating to liability, indemnity, intellectual property, dispute resolution, and governing law survive termination.

Before commencing formal legal proceedings, Users agree to attempt to resolve any dispute with Poolyn informally by contacting [email protected] with a written description of the dispute. Poolyn will respond within 14 business days and the parties will attempt to resolve the dispute in good faith within 30 days.

If informal resolution fails, either party may refer the dispute to mediation administered by the Resolution Institute (Australia), the American Arbitration Association (USA), or the Centre for Effective Dispute Resolution (CEDR) (UK/EU), as applicable. The costs of mediation will be shared equally unless the mediator determines otherwise.

Subject to clause 14.4 and mandatory consumer protections, any legal proceedings that are not resolved by mediation will be determined by the courts of Victoria, Australia, and you submit to the non-exclusive jurisdiction of those courts.

For Users in the EEA, Poolyn acknowledges the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. EEA consumers retain the right to bring proceedings before their local courts and consumer protection authorities.

For Users in the United States, to the extent permitted by Applicable Law, you agree to resolve disputes individually and waive any right to participate in a class action, collective action, or representative proceeding against Poolyn.